FAQ

We do not make returns, as all products are made specially to order.

We do not do exchanges.

Delivery is available to all countries of the world except Russia, Belarus and Israel

We may deliver your order to your personal postal address; all orders are shipped Poczta Polska

KalinaBrand offers free standard delivery on all orders. Please note that free shipping will be applied to your order at checkout.

Orders are generally delivered between 2–7 business days from the moment the shipping confirmation e-mail is sent. Kindly note that delays may be caused by delays in payment authorizations, product availability or customs delays. During our sales period, the large amount of orders may also result in longer delivery times

Once your order is shipped, you will receive a confirmation e-mail with the tracking number. Your parcel is fully traceable on the carrier’s website, using the tracking number received. Don't hesitate to contact our carrier or our customer service for any further questions.

All products are made to order. Approximate waiting time 25-30 days.

Your order is confirmed once you receive the confirmation email with all the necessary information. You will receive a second email with tracking information once your order is shipped.

Opening an account is very easy. Simply click on “My Account” on the top right corner, complete your first and last name, and create a password. Or, when you place an order, you will be prompted to save your information with your email address and password.

When your order is shipped, you will receive an email with a tracking link to follow your order. You may always contact our carrier for any questions regarding your shipment.

If you forget your password, click on the "I forgot" button while logging in to your account, you will receive an e-mail with a link to create a new one.

Creating an account enables you to be quickly identified when shopping on our website. An account offers you a safe, easy and fast way to order. Your account saves information like order history, billing and shipping address. You may also follow-up on your orders placed. Your password assures that only you can access the information on your account.

If you wish to delete your account, please contact our Customer Service Team at kalinabrand11@gmail.com

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KalinaBrand.com accepts the following payment methods: Credit or debit card (Visa, Mastercard, American Express). By payment apps: via Paypal, Apple pay (mobile) and Android pay (mobile). Payment is secured by the partners in charge of managing the financial transaction.

Please kindly contact your bank in case your payment is declined or cancelled.

Your invoice is available on your account by visiting the "Order history" section. If you placed your order as a guest, your invoice will be sent by email along with your confirmation.