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FAQ

  • What is KalinaBrand?
    KalinaBrand is a handmade accessories brand specializing in genuine leather products, crafted with love and attention to detail. We combine style, quality, and functionality to create unique pieces.
  • Where is the production located?
    All our products are handcrafted in Warsaw, Poland, using the finest natural materials.
  • What materials do you use?
    We use only high-quality genuine leather and durable metal fittings to ensure longevity and durability.
  • Which countries do you ship to?
    We offer worldwide shipping. Shipping costs and delivery times vary depending on your location.
  • How long does shipping take?
    The average delivery time is between 3 and 20 business days, depending on your region.
  • Can I return or exchange an item?
    You can exchange your item within 14 days of receiving your order. Custom-made products are non-refundable, as each bag is individually crafted for each client.
  • How can I place an order?
    You can place an order on our website by adding the item to your cart and following the checkout instructions.
  • What payment methods are available?
    We accept Visa, MasterCard, Apple Pay, Google Pay, bank transfers, and PayPal.
  • Can I change or cancel my order after payment?
    Yes, but only within 24 hours after placing the order. Please contact us via email or social media.
  • How do I take care of leather products?
    Wipe your item with a soft dry cloth or a damp alcohol-free wipe. Avoid prolonged exposure to moisture and direct sunlight.
  • Can I use water-repellent products?
    Yes, we recommend using specialized care products for genuine leather.
  • How can I contact you?
    You can reach us via email, social media, or the contact form on our website.
  • Do you have a showroom or physical store?
    At the moment, we operate online only, but we are always happy to assist you through an online consultation.
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